FAQ
Ordering & Payment
How do I place an order? Browse our collections, select your size and colour, click "Make It Mine" and proceed to checkout.
What payment methods do you accept? We accept all major credit and debit cards through our secure checkout.
Can I modify or cancel my order after placing it? Contact us as soon as possible via WhatsApp. Once dispatched, we are unable to make changes.
Shipping & Delivery
How long does shipping take? All orders are dispatched within 24 hours and delivered swiftly across most cities in the UAE.
Do you offer free shipping? Yes — free next day shipping on all orders.
Do you ship internationally? We primarily serve the UAE. For international orders please contact us on WhatsApp.
Returns & Exchanges
What is your exchange policy? Exchanges are accepted within 48 hours, provided the piece has not been worn outside. Same price items are exchanged at no charge. A difference fee applies if a higher priced item is chosen.
What if I receive a damaged or incorrect item? Contact us within 14 days and we will arrange a full refund once the item is returned.
What condition must items be in for an exchange? Original condition, unworn, with all tags attached.
Sizing
How do I find my size? Visit our Size Guide page for a full breakdown of measurements.
I'm unsure about my size — can you help? Yes — contact us directly on WhatsApp and we'll help you find your perfect fit. An official sizing tool is also coming soon to the website.
Products
Where are your pieces sourced from? All pieces are carefully sourced from Turkey, renowned for its exceptional fabric quality and tailoring.
How do I care for my Fenity Style pieces? Check the care label on each garment. When in doubt, a gentle cold wash is recommended.
Do you restock sold out items? Yes we do our best to restock popular pieces. Contact us on WhatsApp to be notified.
Still have a question? Reach out to us on WhatsApp — we're always happy to help.